Well, this is what it looks like when your Xbox 360 has a massive hardware failure. I began having problems about 4 days ago, when the system just randomly locked up during a play session. I thought nothing of it, as this had happened before a couple times. I reset the system and continued playing. this happened repeatedly for about three days, then on the fourth, the system locked up every time I started playing, then finally bricked out completely. The warranty Microsoft provides with the system protects it against this particular problem for three years, but fortunately, I had the foresight to buy the replacement plan from Best Buy when I bought the system. I'll be able to take this brick into any store and have it replaced free of charge for up to two years. I'll be taking it in tonight, thank you.
*Edit*
I just wanted to recount my experience returning my defective system to Best Buy. Here's what I wrote on the Short Attention Gamer message board:
I've heard and read so many horror stories about Best Buy's customer service, problems returning items under the replacement plan, and general problems returning Xbox 360s, that I really expected a battle walking into the store tonight to return my defective system. What I received instead was one of the easiest, most painless return trips I've ever made for any consumer electronics. The only bad part was waiting in line, holding that heavy box.
The Geek Squad tech briefly took a look inside the box, asked me what was wrong with it, then completely threw me a curve when he asked me if I wanted to keep my original hard drive! I thought for sure that I was going to be in for a major fight to keep that hard drive. I've read all over the internet and even on these boards that more often than not, they will not allow you to swap drives. I went out onto the store floor, grabbed a new system, took it to the customer service counter, then replaced the new hard drive with my old one. Since I was still within Microsoft's warranty, my replacement plan now carries over to my new system with one more year of coverage, and since it's a new system, I'm also covered by Microsoft's 1yr/3yr warranty. I walked out of the store about 1/2 hour after I got there with a brand new Xbox, and a big smile on my face.
Overall, I really have to say how impressed I was with the experience. I really expected a fight of some sort walking into that store, but in the end I received a really great customer service experience, and the satisfaction in knowing that I made the right decision when I bought their replacement plan. The internet is inundated with horror stories from disgruntled Best Buy customers. It's refreshing to know that it isn't always going to be a gut wrenching experience capitalizing on something I paid for.
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