Outage!

I should have titled this post “Outrage” instead. I’m writing this on March 1^st in Microsoft Word, because my internet has been out for about 16 hours now. Once again, the Midwest has been hit with a series of pretty nasty storms, and surprisingly, this is the first time we’ve suffered an outage of any kind. The “Outrage” comes from Mediacom’s piss-poor customer service department. I called to try to find out what the problem was, and waited on hold for about 20 minutes. Funny thing about their recorded message when you’re on hold, it gives you about three different things to try to re-establish your connection. Unfortunately, two of those things require AN INTERNET CONNECTION! After finally reaching a rep, I told him what the problem was. He asked for my phone number, then said, “You’re part of an outage right now.” That’s it. All that time on hold so he could tell me what I already know? I asked, “How long will it be out?” To which he replied, “I don’t have that information.” That’s 25 minutes of my life I’ll never get back.

*Update
So obviously, they fixed it. Think they'll credit me for the 16+ hours of no service? Nah, I didn't think so either....